They case study of mumbai dabbawala pdf also used by meal suppliers in Mumbai, who pay them to ferry lunchboxes with ready-cooked meals from central kitchens to customers and back. In 1890 Bombay, Mahadeo Havaji Bachche started a lunch delivery service with about a hundred men.
In 1930, he informally attempted to unionize the dabbawallas. The current president of the association is Bhau Saheb Karbande and Subhash Talekar is the spokesperson. When literally translated, the word “dabbawala” means “one who carries a box”. The closest meaning of the dabbawala in English would be the “tiffin box delivery man”. A colour-coding system identifies the destination and recipient. Each month there is a division of the earnings of each unit.
Fines are imposed for alcohol, tobacco, being out of uniform, and absenteeism. A collecting dabbawala, usually on bicycle, collects dabbas either from a worker’s home or from the dabba makers. The dabbawala then takes them to a sorting place, where he and other collecting dabbawalas sort the lunch boxes into groups. The markings include the railway station to unload the boxes and the destination building delivery address. At each station, boxes are handed over to a local dabbawala, who delivers them.
The empty boxes are collected after lunch or the next day and sent back to the respective houses. Tiffin distribution is suspended for five days each March as the tiffin-wallahs go home for the annual village festival. Between 175,000 and 200,000 lunch boxes are moved each day by 4,500 to 5,000 dabbawalas. The union initiation fee is 30,000 rupees, which guarantees a 5,000-rupee monthly income and a job for life. The 150 rupee a month fee provides for delivery six days a week.
Ragunath Medge, the president of the Mumbai Tiffinmen’s Association in 1998, and is not from a rigorous study. Subrata Chakravarty to be a rate of “one mistake in 8 million deliveries. In fact, I never used the term at all. As you know, six-sigma is a process, not a statistic. But it is commonly associated with a statistic of 1. I asked the head of the organization how often they made a mistake.